π-Type Conversational AI for Customer Service
Accurate Algorithm, Comprehensive Management, Reliable Implementation
Comprehensive Application Management
With 5 feature highlights of text chat human agent platform, management reports, service management, access management and project management, self-maintenance management can be achieved with ease.
Maintenance Tools Optimize Recognition
SysTalk.Chat provides brain optimization tools and standard steps, such as corpus-based unknown word classification, intent conflict detection, identification of model accuracy and more, facilitating AI brain training.
Outstanding Accuracy + Tailored Algorithms
Combined with Google BERT and exclusive SysTalk algorithms, SysTalk.Chat can better grasp user intent and achieve high accuracy, delivering an engaging NLU conversational service.
Core Modules: Dual Brain + Single Process
FLOW
Connect the dual brains and the system APIs to create a conversation flow with "multi-round dialogue" and "multi-turn dialogue" designs, bringing a human-like conversation experience. NLU
Manages contextual questions and requests through "intent classification" and "entity recognition, performing human-like understanding of user needs and key information.
FAQ
The lightweight FAQ manages general queries with fixed responses, providing proper and accurate answers to varying questions in real time.
SysTalk.Chat Conversational AI for Customer Service
An AI Chatbot that Understands Your Needs
NLU Brain Engine
- Step 1N-gram
Vectorization - Step 2Feature
Extraction - Step 3High-Dimensional
Language Model Construction - Step 4Intent Category
Classification
N-gram
Vectorization
Vectorization
Using the N-Gram model, each conversation is decomposed and vectorized to obtain feature value results. The feature value is used as a base value for vector space positioning.
Implementation
SysTalk.ai Dedicated Team
Complete import of the eight major processes
- Business scope
- Collect data
- Establish structure
- Built & Annotate
- Release
- Test & Train
- SIT/UAT
- Revise
SysTalk.ai Dedicated Team
Complete import of the eight major processes
SysTalk.ai has a dedicated import service team which excels at assisting enterprises in analyzing and classifying a large number of language data, planning business processes, and building AI brains. The team is made up of project managers, language trainers, and process planning engineers. SysTalk.ai helps you complete the SysTalk.Chat project successfully.
SysTalk.Chat Solutions
Phone Bot Solution
- Government agencies
- public service
- customer service
Medical Appointment Booking Bot Solution
- Healthcare industry
- Healthcare centers
- Medical clinics
Administrative System Solution
- HR management
- issue reporting
- employee self-service
Success Stories
- AI Customer Service
YouBike’s AI Customer Service uses SysTalk.Chat to establish a complete customer service question-and-answer system. It assists a large number of users with live online 24 hour customer service, including site information, rental status, etc.
- AoG Home Search Assistant
TPIsoftware assisted Sinyi Realty Construction in finding the perfect home search assistant. It can be activated on a smartphone by using the built-in Google Assistant. The NLU (Natural Language Understanding) technology is used to help the robot identify user intent, with different inquiry formats to provide personalized services.
- Smart Customer Service
Wei Wei
TPIsoftware helped Wemo Scooter create their smart customer service, Weiwei. It provides 24 hour consultation services in the app, which instantly answers questions about operation and use, accident insurance, and riding precautions. It also provides program introduction services both within and out of customer service hours.
TPIsoftware also provides outsourcing services. Explore how our top tech talents empower your team!
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